Description

RETURNING UNDAMAGED GOODS

If you change your mind about your order, you have the right to return your order within 14 days from the date of receipt. The product(s) must be returned in original packaging with tags and no cosmetic damage. This right does not apply to personalized, customized or made-to-order products. We do not accept returns or exchanges for such goods.

You shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Raven.

RETURNING DAMAGED OR INCORRECT GOODS

If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 14 working days of receipt for exchange. This applies to all goods regardless of whether your goods are personalized or made-to-order.

If you discover that we’ve sent you the incorrect goods, please contact us by email at contact@raven.gg immediately and return the incorrect items as per the instructions. We will quickly replace them with the goods you ordered, subject to availability.

Raven.GG Returns
610 Delta Office Park
Welton Rd
Swindon
SN5 7XF
UNITED KINGDOM